Effective Date: November 5, 2014
Welcome to the AskNow.com® website located at www.asknow.com (the "Website"). The services provided via the Website are For Entertainment Only. The services are only available to individuals who are 18 or older, and who are legal residents of the United States, the District of Columbia or Canada.
Acceptance of Agreement.This Agreement constitutes the entire agreement between AskNow® and users of the Website and/or AskNow® Services, and supersedes any and all prior or contemporaneous agreements, representations, warranties and understandings, whether written or oral, with respect to the subject matter of this Agreement. We may amend this Agreement from time to time, in our sole discretion, without specific notice to you. The most recent version of the Agreement will be posted on the Website. Your continued use of the Website and/or AskNow® Services constitutes your acceptance of all of the terms and conditions contained within the Agreement effective at that time, as well as your acknowledgment of the reasonableness of these standards for notice of changes. We encourage you to review the Website and this Agreement periodically for any updates or changes.
Description of Services.AskNow® connects its registered users with psychic advisors specializing in areas such as tarot, love and romance, career and goals, numerology, i-ching, dream analysis, pet psychics and more. Registered users can speak with psychic advisors via one-on-one online chat, a callback to the registered user's directed number, or a toll free number. In addition to the aforementioned Services, AskNow® also provides horoscopes for registered users and non-registered users of the Website.
The opinions expressed by psychic advisors are not necessarily those of AskNow®. Psychic advisors providing services via the Website and/or the toll free number are independent contractors of Circle of Stars, LLC or another contractor, and are neither employees of, nor supervised by, AskNow®. Circle of Stars, LLC is neither owned nor operated by AskNow®.
Registration & Your Account.To obtain an account and become a registered user of AskNow®, you must first either complete our online registration form located at the Website, or contact an AskNow® representative via one of our toll free numbers, such as 1-800-2-ASK-NOW (1-800-227-5669), and complete your registration over the telephone. The information you must supply during the registration process includes: 1) full name; 2) billing address; 3) call back telephone number (i.e., the telephone number at which you desire to be contacted to speak with a psychic); 4) e-mail address; and 5) credit card information (collectively referred to as "Registration Data"). You agree to provide true, accurate, current and complete Registration Data. You must also select a User Name and password (or PIN if you register by telephone) that will be used to access your account information on the Website or via the telephone. You are responsible for updating, and agree to keep current, your account information as necessary. AskNow® will verify and approve all accounts in accordance with its standard verification procedures.
For online registrations, once your registration is complete, a confirmation e-mail containing your User Name and password will be sent to the e-mail address provided during registration. You must keep your User Name and password confidential. AskNow® will not release passwords for any reason, other than to the registered user, except as may be specifically required by law or court order. You agree that you will not authorize and/or permit others to use your account. AskNow® is not responsible for unauthorized use of your account. Your account is non-transferable. You may continue to use your account so long as you remain a registered user in good standing. You agree that you are responsible to AskNow® for any and all charges resulting from the use of your account, even after your account is terminated.
Pricing & Billing of Services.You agree to be bound by the pricing and billing practices of AskNow®. All charges are payable in United States Dollars. Currently, AskNow® provides for a single payment option; credit card (Visa, Mastercard, American Express, Discover). Payments to AskNow® may appear on your credit card statement as "Asknow.com" or as indicated during your web session or during your call to the toll free numbers. AskNow® reserves the right to change its pricing and/or billing practices at any time, in its sole discretion. If AskNow® deems the change to be material we will make reasonable efforts, such as updating these terms and conditions, sending you an e-mail, announcing it during the call to the toll free number or posting the change on the Website, to notify you of such change.
All calls to and/or from Psychic Advisors are billed at a per minute rate. The rate for each Psychic Advisor is posted on the website. Except as provided below, the applicable rate for your call is the rate posted on the website and/or disclosed during the call for that Psychic advisor at the time of your call. The rates are subject to change and you are responsible for all charges incurred per call at the per minute rate of the psychic advisor as indicated on the website at the time of your call. The charges for the call will be billed to the credit card provided by you during registration or such other credit card that you may have subsequently provided.
AskNow® Platinum Founders Program:
AskNow® Platinum members who joined prior to April 10, 2006 are considered Platinum Founders. If your account remains inactive (i.e., you do not access your account and/or use your minutes) for any ninety (90) day period, AskNow® will terminate your Platinum status and will cease monthly billing for the AskNow® Platinum Program. Any unused minutes will remain in your account. AskNow® reserves the right to terminate your account and unused minutes if you do not utilize AskNow®'s services for a one-year period.
Promotions and Introductory Offers. AskNow reserves the right to offer, from time to time, promotions or special offers and may limit promotional or special offers to first time or newly registered users. All offers are subject to change at any time and not all callers or online users may be offered all offers. Asknow has several classifications of psychic advisors including Top Rated, Elite and Master. Each psychic advisors profile indicates if they are top rated, elite or master. The promotional offers may have rates that differ for each of the classes of psychic advisors. The following offers are subject to availability, may be changed at any time and may not be available to you when you register for an account:
Top Rated Psychic Packages: 20 minutes for $20; or 30 minutes for $30. Plus 5 minutes Free with an Elite Psychic with Purchase of a package.
The above offers may be available at the time of registration to select new customers who register using a credit card. By joining AskNow® you may be offered the opportunity to purchase any one of the following packages of time with a Top Rated Psychic Advisor: 1) 20 minutes for $20; 2) 30 minutes for $30. In addition, with your purchase of either of the above packages, you will receive a one-time bonus of an additional 5 minutes for free with an Elite Psychic. As always, your time may be used via the telephone or one-on-one online chat. After your initial package minutes have been used, you will hear a tone and will have the option to continue your call at the Psychic Advisors per minute rate, or you can end the call, thus avoiding additional charges by hanging up. Similarly, after your initial 5 free minutes with an Elite Psychic have been used, you will hear a tone and will have the option to continue your call at the Psychic Advisors per minute rate, or you can end the call, thus avoiding additional charges by hanging up. Please note that unused Top Rated Psychic minutes expire after one year. The 5 minutes with an Elite and/or Master Psychic Advisor expire after thirty days if unused.
AskNow® Platinum Monthly Programs:
AskNow® first time registered users also may have the option of joining one of our Platinum Monthly Programs at the time of registration. The following offers may be available at the time of registration to select new customers who register using a credit card: (1) Platinum Program members receive 40 minutes to speak with a Top Rated Psychic Advisor for $40.00 their first month (plus a one-time bonus of 5 minutes free with an Elite Psychic Adviser) and 20 minutes for $40 per month thereafter to speak or chat with a Top Rated Psychic Advisor until you cancel. While unused monthly minutes rollover, any unused minutes expire after one year; or (2) By joining the AskNow Platinum Monthly Program, you will receive 40 minutes with a Top Rated Psychic Advisor for $40 the first month and 20 minutes with a Top Rated Psychic Advisor for $40 each month thereafter until you cancel; in addition, you will receive 5 minutes with an Elite Psychic Advisor each month for no additional charge. Please note that Top Rated Psychic minutes rollover but unused minutes expire after one year. The 5 minutes with an Elite Psychic Advisor do not rollover and expire after thirty days if unused.
Enrolling in a Platinum Program results in a monthly recurring charge. It is automatically billed each month to the credit card provided by the registered user during registration. You may cancel your Platinum status at any time by either logging in to your account at the Website, clicking on "My Account," selecting "My Club," and "Cancel Club," or by calling our toll free customer service telephone number. Cancellations will become effective upon the end of the current billing month. No credit will be given for partial months. AskNow® reserves the right to terminate your account if you do not utilize AskNow®'s services for a one-year period. You may only use your Platinum Program minutes with Top Rated Psychics. If you speak with a Master or Elite psychic advisor, you will be billed at that psychic advisors normal per minute rate.
Master and Elite psychic advisors packages:
Except for the initial 5 free minutes with an Elite Psychic with purchase of a Top Rated Psychic package or platinum program or, if available, one-time introductory offer of five free minutes with an Elite Psychic, the above PROMOTIONS, INTRODUCTORY OFFERS AND CLUB MINUTES MAY NOT BE USED TO SPEAK OR CHAT WITH A MASTER or ELITE PSYCHIC. As for ELITE and MASTER psychic advisors, special introductory offers are available . The introductory offers for elite and master psychics are: 10 minutes for $80; 15 minutes for $120; 20 minutes for $160 and 40 minutes for $300. Packages for top rated psychics may not be used with either master or elite psychics. All packages are subject to change at any time and may not be combined. Only one introductory offer per customer. As always, your time may be used via the telephone or one-on-one online chat. After your initial package minutes have been used, you will hear a tone and will have the option to continue your call at the Elite or Master Psychic Advisors per minute rate, or you can end the call, thus avoiding additional charges by hanging up.
15 minutes for $10
Select new customers may also qualify for a one time introductory package of 15 minutes for $10, which may only be used with top rated psychic advisors. In addition, with purchase of this package, you will receive 5 free minutes to be used with an Elite Psychic, As always, your time may be used via the telephone or one-on-one online chat. After your initial package minutes have been used, or your 5 free minutes with an Elite psychic, you will hear a tone and will have the option to continue your call at the Psychic Advisors per minute rate, or you can end the call within 10 seconds of hearing the tone, thus avoiding additional charges by hanging up.
Conduct.In order to continue to enjoy the privileges of being an AskNow® registered user, you must follow the guidelines set forth in this Agreement. As a registered user, you agree that you will not: 1) attempt to obtain the personal contact information of a psychic; 2) divulge your personal contact information to a psychic and request to be contacted directly; 3) use vulgar, harassing, obscene, privacy invading, or defamatory language during a psychic reading or in a psychic rating; 4) do anything to disrupt the operation of the AskNow® website, services or network; 5) attempt to gain unauthorized access of the network to transmit "junk mail" or other mass mailings; 6) advertise or market any services or products; 7) post, upload or transmit false or misleading information or take any action that violates the rights of third parties; or 8) make false statements or attempt to use financial or other information that you are not authorized to use. The above items are not intended to be an all-encompassing comprehensive list. At all times, AskNow reserves the right to revoke any member's registration for conduct it deems harmful, offensive or merely inappropriate. Your psychic rating shall be accurate and may be posted and/or edited, in our sole discretion, and should not contain vulgar or defamatory language. Additionally, as a condition of your use of the Website, you represent and warrant to AskNow® that you will not use the Website for any purpose that is unlawful or prohibited by the applicable terms, conditions notices of this Agreement. You may not use the Website in any manner that could damage, disable, overburden or impair the Website or interfere with any other party's use and enjoyment of the Website. You may not attempt to obtain any materials or information through any means not intentionally made available or provided for through AskNow®.
Termination & Cancellation.You agree that AskNow®, in its sole discretion, may terminate this Agreement and/or suspend your account (or any part thereof) at any time, without notice to you, in the event that AskNow®: 1) reasonably believes that you are in breach of the Agreement; 2) reasonably believes that you have provided incomplete, inaccurate or untrue Registration Data; or 3) decides to discontinue offering the service. You may cancel your account at any time. Upon cancellation, your membership to use AskNow® services, as set forth herein shall immediately terminate. If AskNow® terminates this Agreement, or suspends your account for any of the reasons set forth in this Agreement, AskNow® shall have no liability or responsibility to you, and AskNow® will not refund any amounts previously paid and you forfeit all unused pre-paid minutes that may remain in your account. You understand and agree that cancellation of your account is your sole right and remedy with respect to any dispute with AskNow®.
License Grant.As a visitor to the website and/or member, you are granted a nonexclusive, nontransferable, revocable and limited license to access and use the Website (and its associated content) and/or Services in accordance with this Agreement. AskNow® may terminate this license at any time for any reason whatsoever. You may use the Website and/or Services for your own personal, noncommercial use. No part of the Website and or Services may be reproduced in any form or incorporated into any information retrieval system, electronic or mechanical. You may not use, copy, emulate, clone, rent, lease, sell, modify, decompile, disassemble, reverse engineer or transfer the Website and/or Services, Website content or any portion thereof. You may not use any device, software or routine to interfere or attempt to interfere with the proper working of the Website and/or Services. AskNow reserves any rights not explicitly granted in this Agreement.
Proprietary Rights.The content, organization, graphics, design, compilation, magnetic translation, digital conversion, software and other matters related to the Website and/or Service are protected under applicable copyrights, trademarks and other proprietary (including, without limitation, intellectual property) rights. The copying, redistribution or publication by you of any part of the Website is strictly prohibited. You do not acquire ownership rights to any content, document, software, services or other materials viewed at or through this Website. The posting of information or material at the Website by AskNow® does not constitute a waiver of any right in such information and/or materials.
Third Party Websites.The Website and/or third parties may provide links to other Internet websites and/or resources. AskNow® is not responsible for the content, terms and conditions and/or privacy policies on such websites. If you choose to link to a website not controlled by AskNow®, AskNow® makes no warranties, either express or implied, concerning the content of such website, including the accuracy, completeness, reliability or suitability thereof for any particular purpose, nor does AskNow® warrant that such website or content is free from any claims of copyright, trademark or other infringement or the rights of third parties or that such website of content is free from viruses or other contamination.
CARRIER TRANSACTIONS AND CHARGES.Your dealings with any wireless, telecommunications, or other carrier ("Carrier") in connection with accessing the Site or the Service, including payment for usage charges and delivery of any Software, participation in any promotions offered by any Carrier, and/or any other terms, conditions, warranties or representations associated with such dealings or promotions, are solely between you and the Carrier. Ask Now shall not be responsible or liable for any part of any such dealings or promotions.
NOTICES AND ANNOUNCEMENTS.By opting in to use our services including but not limited to using any Free Trials, promotions or special offers, you authorize us to notify you of information that Ask Now deems is of potential interest to you. Notices and announcements may include commercial text messages or emails and other notices describing changes, upgrades, new products and services. You may unsubscribe or change your communication preference by accessing your account or following the unsubscribe link or instructions within the communication.
DISCLOSURE AND OTHER COMMUNICATION.We reserve the right to send you messages through email, telephone or otherwise concerning the Service for the purpose of informing you of issues, changes or additions to the Service, or of any Company related products and services. We reserve the right to disclose information about your usage of the Service and demographics in forms that do not reveal your personal identity. By your use of the Service, you consent to such disclosures and communications subject to the terms of our Privacy Statement.
Indemnification.You agree to indemnify, defend and hold harmless, AskNow® and its parents and subsidiaries, and each of their respective officers, partners, members, managers, employees, agents and attorneys, against any and all liabilities, claims, actions, suits, proceedings, judgments, fines, damages, costs, losses and expenses (including settlement costs and/or reasonable attorneys' fees) arising from or relating to your use of the Website and/or Services, and any material that you submit to or transmit through the Website, your violation of this Agreement, your infringement or violation of the rights of another, or termination of your access to the Website and/or Services.
Disclaimer of Warranties.THIS WEBSITE AND/OR SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, AND ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, ARE DISCLAIMED TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPICABLE LAW (INCLUDING, BUT NOT LIMITED TO, THE DISCLAIMER OF ANY WARRANTY OF MERCHANTABILITY, NONINFRINGEMENT OF INTELLECTUAL PROPERTY AND/OR FITNESS FOR A PARTICULAR PURPOSE). IN PARTICULAR, BUT NOT AS A LIMITATION THEREOF, ASKNOW® MAKES NO WARRANTY THAT: 1) THE WEBSITE AND/OR SERVICES WILL MEET YOUR REQUIREMENTS; 2) THE WEBSITE AND/OR SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR FREE; AND 3) THE RESULTS THAT MAY BE OBTAINED FROM THE SUE OF THE WEBSITE AND/OR SERVICES WILL BE ACCURATE OR RELIABLE. THE WEBSITE AND/OR SERVICES MAY CONTAIN BUGS, ERRORS, PROBLEMS OR OTHER LIMITATIONS. ASKNOW® WILL NOT BE LIABLE FOR THE AVAILABILITY OF THE UNDERLYING INTERNET OR TELEPHONE CONNECTION AND/OR ANY AND ALL SERVICES PURCHASED ON THE WEBSITE. ASKNOW® ASSUMES NO RESPONSIBILITY FOR THE DELETION OR FAILURE TO STORE ANY MESSAGES OR PERSONALIZED SETTINGS. NO ADVICE, WHETHER WRITTEN OR ORAL, OBTAINED BY THE MEMBER FROM ASKNOWT OR THROUGH USE OF THE SERVICES, SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THIS AGREEMENT..
Satisfaction Guarantee:We at Asknow® want you to have a rewarding experience while enjoying our services. If for any reason your experience at Asknow® does not meet with your satisfaction then we ask that you do the following is order to receive a one-time credit of either the amount paid (up to a maximum of the cost of the initial ten minutes of your call or online chat) or of an additional ten minutes of time so that you can speak or chat with another Psychic Advisor. In order to receive this credit we ask that you do the following:
Send written feedback to
Once we receive your detailed information we will, in our sole discretion, either: a) refund your credit card charges for that call by the amount you paid up to a maximum of the cost of the initial ten minutes of your call or online chat; or, b) credit your Member account with up to ten (10) complimentary minutes so that you can try another Psychic Advisor.
In order for us to credit your account you must have a registered credit card on file with Asknow®. The Satisfaction Guarantee contained herein is applicable only to New Members first call with a Psychic..
Limitation of Liability.YOU AGREE THAT ASKNOW® AND ITS PARENTS AND SUBSIDIARIES, AND EACH OF THEIR RESPECTIVE OFFICERS, PARTNERS, MEMBERS, MANAGERS, EMPLOYEES, AGENTS AND ATTORNEYS SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES RESULTING FROM THE USE OR INABILITY TO USE, OR THE INTERRUPTION, SUSPENSION OR TERMINATION OF, THE WEBSITE OR ANY SERVICES OR INFORMATION OBTAINED ON OR THROUGH THE WEBSITE OR SERVICES, EVEN IF ASKNOW® AND ITS PARENTS AND SUBSIDIARIES, AND EACH OF THEIR RESPECTIVE OFFICERS, PARTNERS, MEMBERS, MANAGERS, EMPLOYEES, AGENTS AND ATTORNEYS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT PERMIT THE EXCLUSION OF LIMITATION OF LIABILITY FOR CONSEQUENTIAL DAMAGES; IN SUCH STATES, LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMISSIBLE BY LAW.
Choice of Law & Venue.This Agreement shall be construed in accordance with and governed by the laws of the State of Florida, County of Pinellas. Any and all disputes arising out of this Agreement or the Services referenced herein shall be resolved by mediation, and if such mediation is unsuccessful, by binding arbitration under the auspices of, and pursuant to the commercial arbitration rules of, JAMS before a single arbitrator to be held in the State of Florida, County of Pinellas. IN ANY DISPUTE, NEITHER YOU NOR ANY OTHER PERSON SHALL BE ENTITLED TO JOIN OR CONSOLIDATE CLAIMS OR ARBITRATE ANY CLAIM AS A REPRESENTATIVE OF A CLASS OR IN A PRIVATE ATTORNEY GENERAL CAPACITY. YOU ACKNOWLEDGE THAT YOU ARE GIVING UP YOUR RIGHTS TO PARTICIPATE IN A CLASS ACTION OR REPRESENTATIVE ACTION WITH RESPECT TO ANY SUCH CLAIM.
Legal Warning.Any attempt by any individual, whether or not an AskNow® member, to damage, destroy, tamper with, vandalize and/or otherwise interfere with the operation of the Website and/or Services, is a violation of criminal and civil law and AskNow may elect to pursue any and all remedies against any offending individual or entity to the fullest extent permissible by law and in equity.